Sometimes, the true measure of a service provider is when things don't go perfectly, and the provider stands behind their client, providing the service of fixing the problem. It's innovative, and as a Realtor I found the process was fast and user friendly; for both myself and my client. I must say, that calls were returned promtly, having a direct line to a person to ask questions to also made a huge impression. To your continued success Naresh!
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Shenthil Balasubramanian 3 reviews
1 months ago
Deposit Rocket is really good site for Home Buyers. They help us in paying the initial deposit and I have to particularly mention about Naresh who helped me in an extraordinary situation. Thank you Naresh and I really appreciate your efforts.
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Joy Dodd 11 reviews
1 months ago
We didn't actually use deposit rocket, because we didn't realize we needed to have it completed before we put offers in....but Naresh and the team were very helpful in answering questions. I would recommend this service.
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Michael Hewitt 1 review
1 months ago
Deposit Rocket is an innovative solution to providing a deposit for purchase that is not readily available. As a mortgage agent, before Deposit Rocket if clients did not have access to liquid funds and needed to leverage their equity to do so quickly, we would need to arrange a short term private mortgage. Privates, were a great solution, but they are much more expensive and cannot fund the same day needed legal registration!
Now that we have Deposit Rocket, I suggest them to all my clients needing funds for a deposit on their new purchase. Their application is simple, the process is quick and their team offers exceptional service.
Our realtor partners love this too, because they know their clients have a secure deposit that can be available in time for offers. And in most cases they now have a larger deposit - for a more competitive offer.
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Joanna Kelly 1 review
1 months ago
Deposit Rocket was incredible! They worked with our amazing Broker to get things done quickly and without stress for us.
They were able to work through a glitch that could have been a real issue and get us sorted out within 24 hours.
When all was said an done we got a personal call from their Vice President thanking us for our business and letting us know he is available if we need him over the weekend.
This is outstanding customer service and we would highly recommend them to anyone purchasing a home!
Scott and Jo Kelly
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Kendra Lawrence 1 review
1 months ago
We had an amazing real estate agent Lana Golowin and we used Deposit Rocket for a deposit for our new house. It was quick and easy to complete. I would recommend it.
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Lana Golowin 1 review
1 months ago
I was introduced to Deposit Rocket in November and was able to share it with my clients to purchase their home. This method of accessing funds for a deposit is extremely efficient, easy & quick! I will definitely recommend to future clients!
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Lola Ajayi 11 reviews
3 months ago
This is such a great tool to have at your disposal! Deposit rocket has been a huge help for us when we needed to put down a deposit and quick! We didn’t have the amount readily available so this really saved us so we could get the home we wanted. I highly recommend this service to everyone!!! It helps the buyers, sellers and agents all get what they want!!
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Samer Al-Zubaidi 1 review
3 months ago
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Denise and Shawn 4 reviews
3 months ago
It was fairly simple, and very instant!!!
Our money was tied up in our houses that just sold.
We were able to secure the deposit on our new house through Deposit Rocket.
Not all realtors are familiar with this method, so they need to be educated.
All in all, it was our saving Grace.
Money well spent!
We are very Satisfied and we are telling everyone we know about this awesome way to put a deposit on a house.
Thanks Rocket Deposit!!!!
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Sarah C 1 review
8 months ago
This was very helpful in the the purchase of my home! Quick and simple - thank you!
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Cheryl Moyer 1 review
10 months ago
Amazing company to deal with! When my husband and I decided to look for a new house the deposit amounts required were insane. So much of our money is tied up in the house. Here comes Deposit Rocket and the amazing Naresh to the rescue. They got me my deposit super quick and we got our new home.
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Sabin Gautam 1 review
11 months ago
This is an amazing service, recommend to whose people who has shortage in mortgage down payment.
Customer service is very good, respect customer
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Murray Robinson 1 review
12 months ago
We were referred to Deposit Rocket by our Mortgage Broker Christina, our house was sold and we needed cash for a deposit quickly. We did an online application, Deposit Rocket approved us instantaneously and their customer service has been fabulous. Naresh was on call to explain how it works, and to help with the documents. This is a great solution for clients who's deposits are tied up in their home and can't cash out quickly.
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Anand Pandya 1 review
1 years ago
After I got the welcome letter by email from Deposit Rocket, it took me just 6 minutes to arrange a Deposit Guarantee. It was automatically issued to my Real Estate Broker, and it was half the cost of a Line of Credit, and didnt affect my credit.
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Jodi Roe 1 review
1 years ago
We were putting in an offer on our dream home, and needed a deposit quickly but our investments were all tied up, and my Mortgage Agent told me about Deposit Rocket. I applied online and in 7 minutes I arranged a deposit for the offer on my new home. The first offer was not successful but we increased the Deposit Rocket and it was accepted. Thank you Deposit Rocket.
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Mike Mcdonald 1 review
1 years ago
Amazing service! I had an awesome experience highly recommend! Thx guys
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Zhi Wei Ma 1 review
1 years ago
Just helped my son with his first home, deposit rocket made it easy! Great product & great service!
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Anna Anita 1 review
1 years ago
Great product, helped us out in a punch!
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Crystal Lee 2 reviews
1 years ago
Very happy client! Amazing product. I would definitely recommend this to anyone.
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What is a Deposit Rocket Guarantee?
It is simply a guarantee that you will pay the required deposit upon closing of the home.
Deposit Rocket Guarantees are now used when submitting an offer instead of a traditional cash deposit.
Ryan Anderson
5.0
Realtor - Century 21
Apr 13, 2022
Sometimes, the true measure of a service provider is when things don't go perfectly, and the provider stands behind their client, providing the service of fixing the problem. It's innovative, and as a Realtor I found the process was fast and user friendly; for both myself and my client. I must say, that calls were returned promtly, having a direct line to a person to ask questions to also made a huge impression. To your continued success Naresh!
Read more
M
Michael Hewitt
5.0
Real Estate Agent
Mar 25, 2022
Deposit Rocket is an innovative solution to providing a deposit for purchase that is not readily available. As a mortgage agent, before Deposit Rocket if clients did not have access to liquid funds and needed to leverage their equity to do so quickly, we would need to arrange a short term private mortgage. Privates, were a great solution, but they are much more expensive and cannot fund the same day needed legal registration!
Now that we have Deposit Rocket, I suggest them to all my clients needing funds for a deposit on their new purchase. Their application is simple, the process is quick and their team offers exceptional service.
Our realtor partners love this too, because they know their clients have a secure deposit that can be available in time for offers. And in most cases they now have a larger deposit - for a more competitive offer.
Read more
Lana Golowin
5.0
Real Estate Agent - RE/MAX
Mar 23, 2022
I was introduced to Deposit Rocket in November and was able to share it with my clients to purchase their home. This method of accessing funds for a deposit is extremely efficient, easy & quick! I will definitely recommend to future clients!
Read more
George Tremis
5.0
Broker, MBA, CSP
May 19, 2021
I'm the Founder and Team Leader of the GT1 Realty Group. Recently we had clients who successfully purchased a home in Lorne Park.
However, they were mistaken about their ability to produce $30,000 in cash for the Deposit. Fortunately, Deposit Rocket rescued the deal within 15 minutes, via their Deposit solution. Our clients were very happy with the solution, and very impressed with how simple and cost effective it was. Thank you to the Deposit Rocket team, we appreciate you. Best, George
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John Meehan
5.0
RE/MAX Unique Broker of Record/Owner
May 18, 2021
Naresh has been great at helping get the message out while demonstrating great patience and restraint with those opposed to the new option.
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Lisa Lonsdale
5.0
Bosley Real Estate Agent
May 08, 2021
I only heard about Deposit Rocket when we received an offer on our clients property. After some checking I am very happy with the way the Deposit Rocket works and how simple it is.
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Asif Khan
5.0
RE/MAX Real Estate Centre Inc. Broker
Aug 02, 2021
The search for the right area, hunting down the perfect home THREE times, and the stress and heartache of losing out in bidding wars a couple of times. Played nice on the first offer and lost out in a 5 offer marathon that lasted 2 days. Don’t even get me started on the exchanges I had with that listing agent over that. The second one was a 15 offer battle that one buyer went a bit crazy on. Couldn’t let them get caught up in that craziness. The third multiple offer situation came up and quickly escalated into 15 competitors as well. They LOVED this home and I wasn’t going to let them walk away empty handed. We strategized and we went in for the kill. A few anxious moments, quick decisions, strategic planning with Naresh and Deposit Rocket. Some after hours number crunching we were armed with all the ammo we needed to win this war.
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Glenn Yamada
5.0
RA Realty Alliance Inc. Agent
Jul 15, 2021
I would highly recommend Deposit Rocket to all realtors and buyers who find themselves short of cash for a deposit.
My clients had sold their home to a developer and were waiting for the non-refundable deposit which was in process but would not be ready for 10 working days. In the meantime we found a home they wanted to put an offer on on the week-end with offers being looked at on the following Tuesday. However all their cash was tied up in their TFSA account. They were ready to cash out their TSFA on Monday but their financial advisor told them they wouldn't have access to the money until Thursday or Friday.
Bank financing would also have taken as long to process.
I spoke to the listing Realtor who suggested Deposit Rocket. At 10 am Monday I sent an email to Deposit Rocket and received a phone call within half an hour.
They sent the application form immediately.
By 1 pm we had an approval and letter guaranteeing the deposit. This would have been approved sooner except one of the spouses was unable to get to her computer until 12:30.
The cost for a 1 month loan for $65,000 was $500. This of course increases the longer the loan term is. Unfortunately we lost out on the offer. However, Rocket Deposit allows you to re-apply as many times as needed (no charge) until the approved buyer finds another home.
This is an unbelievable service at a an incredibly reasonable cost. If any of you have dealt with private lenders their fees are 1% to 2.5% cost of the loan plus rates running between 7.5% to 9% on the principal.
I would highly recommend this service to anyone in similar situations
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Mark Draper
5.0
Right at Home Realty Broker
May 03, 2021
I just had clients go through this process to obtain their down payment required for their next home purchase. They did not have the funds available to come up with the cash themselves. Their house was sold firm and with it we were paying out many debts which made it difficult for them to obtain further financing (prior to their sale) in order to cover the deposit needed. They wouldn’t have the cash available until their home was sold firm. Their first and second offers were not accepted. We were able to Amend the Deposit Rocket for all the offers presented.
I have referred 2 clients to Deposit Rocket, they both applied and were approved instantaneously and their customer service has been stellar. Excellent customer experience!
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Christina Pentlichuk
5.0
Mortgage Alliance Mortgage Broker
Mar 25, 2021
I just had clients go through this process to obtain their down payment required for their next home purchase. They did not have the funds available to come up with the cash themselves.
Their house was sold firm and with it we were paying out many debts which made it difficult for them to obtain further financing (prior to their sale) in order to cover the deposit needed. They wouldn’t have the cash available until their home was sold firm. Deposit Rocket approved them instantaneously and their customer service has been fabulous. This is a great solution for clients who’s down payments are tied up in equity or investments that they just don’t want to cash out yet.
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Gurdeep Sandhu
5.0
RE/MAX Realty Specialists Agent
Mar 21, 2021
The Buyers Estate Broker informed me that we had an offer with a Deposit Rocket Guarantee on my listing. I didn’t understand what this was.
I did some checking and got a call form the Company, Naresh the VP of Sales, the information I was given was honest and straightforward. I really believe this is the best and safest way to put a deposit on a Offer to Purchase a home We discussed with the Broker and we accepted the Deposit Rocket. The house closed last week smoothly, without any problems.
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Danielle Demerino
5.0
Royal LePage Real Estate Agent
Jun 02, 2021
You have no idea how badly my clients need this....
Thank you for this!
I’m a REALTOR who will ALWAYS recommend Deposit Rocket to my clients!
Deposit Rocket ensured a smooth transaction for my buying clients over a weekend!
Their customer service is top notch. Naresh was available to me at all hours to help guide and educate everyone involved. I can’t say enough good things about Deposit Rocket and their support team.
Deposit Rocket is revolutionizing the way Canadians make deposits in Real Estate!
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Terry Tandarich
5.0
RE/MAX Escarpment Realty Agent
Mar 22, 2021
Great program, smooth process, happy client!
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James Benson
5.0
Keller Williams Agent
Jan 07, 2021
I just did my first deal with this product. It was simple and straight-forward for the client to complete all the steps to get the Deposit Rocket in place.
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#1 Individual Agent, based on 2020 unit volume Keller Williams Worldwide
Drew Donaldson
5.0
The Mortgage Group
Feb 05, 2021
This vision of the future is needed!
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Recognized As One of Canada's 2020 Top 15 Mortgage Brokers
Brad Lamb
5.0
CEO Lamb Realty Inc.
Jan 17, 2021
Great idea
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Mark Vosylius
5.0
President Core Realty Partners inc
Feb 02, 2021
Deposit Rocket™ truly simplifies the process of making an offer for buyers whose equity is tied up. Moreover, Deposit Rocket™ makes it possible for first-time home-buyers to make a
competitive offer with the support of a guarantor's equity. With this, realtors, mortgage brokers, and lenders can close transactions quickly and with confidence.
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Antree Demakos
5.0
Legal Line Co-Founder
Jan 15, 2021
Antree Demakos, J.D., CEO of Legal-Line.ca, a federal non-profit organization providing Canadians with free legal help for over 25 years, says, "Deposit Rocket Guarantees provide home buyers with fast, online access to deposit funds which are backed by an 'A-rated' insurer. This ‘Guarantee’ is as secure for the Seller as receiving a certified cheque. We are excited to connect our four million annual users to this innovative and much-needed service.
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Randy Ramadhin
5.0
Centruy 21 Agent
Mar 05, 2021
This is such an innovative way to get deposits for a purchase!
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Daryl Idiens
5.0
Forest Hill Real Estate Inc -Broker
Jan 15, 2021
Deposit Rocket will allow my out-of-town clients to make an offer without the inconvenience of providing a deposit cheque. They also won't miss out on any must-buy properties because their deposit funds were tied up.
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Chris Karram
5.0
Investment Advisor
Feb 22, 2021
Very exciting innovation coming from the team at Deposit Rocket Inc. Real estate deposits have always been a challenge and this new insuretech play has helped relieve that tremendously.
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Brian Bell
5.0
Insightt Founder
Feb 11, 2021
Innovation is all about solving a pain point(s) in an industry and we wanted to give a shout out to Deposit Rocket Inc. for leveraging technology and innovation to make this happen. There could not be a better time for an innovative offering to solve the deposit pain point in the real estate transaction than with an insurtech offering. We wanted to give a big shout out to Don Miller and his team for this very new and innovative solution to the Canadian market and will be interesting to watch solutions like this become the defacto industry standard like they are in Australia. Very innovative and timely new offering for the real estate industry.
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John Harvey
5.0
Insurtech Founder
Feb 18, 2021
I really see DR, making property ownership more accessible, more expedient to the market and helping homeowners accelerate the process. I really appreciate the solution Deposit Rocket is bringing to the market and highlighting the value of insurtech.
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RepMag
5.0
Real Estate Publication
Feb 16, 2021
Many Canadians’ home equity is tied up in their homes, and because pulling it out is contingent on a bank appraisal, which can take time, that dream home risks slipping through the hopeful buyer’s fingers. However, Deposit Rocket’s partnership with Northbridge General Insurance Corporation allows it to extend deposit guarantees that are backed by an A-rated insurance company.
Deposit Rocket is now available and it’s built upon a successful 30+ year model that’s common overseas, notably in Australia, and to a lesser extent with Canadian real estate developers that sometimes extend deposit guarantees on preconstruction homes. Moreover, as an online platform, digitizing every facet of the procedure, from collecting signatures to delivering the offer, significantly reduces time, which, in theory, enables a disappointed homebuyer to move on to their next target without going to the bank over and over again to deal with certified deposits.
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Rob Mclister
5.0
Founder of intelliMortgage Inc.
Jan 24, 2021
Deposit Rocket lets you offer a bigger deposit than you otherwise might. That might be appealing to some sellers.
Read more
John Galibert
5.0
Investment Advisor
Feb 26, 2021
What Deposit Rocket is offering looks very interesting. I’ve checked the website as well as the press release and it looks to me like you have a great product!
Read more
Ahead of the curve
Members of
Questions About House Deposits
What is a home or house deposit?
Much like a down payment guarantees the bank you’ll pay the mortgage, a house or home deposit guarantees the seller you’re serious about buying their property.
A house deposit is typically 5 - 10% of the purchase price of the property, and is a separate amount than the down payment on a home. These deposits are typically secured via a loan or cashier’s cheque, and also with cash equivalent deposit bonds, like those offered by Deposit Rocket.
How much should my house deposit be in Canada in 2022?
Home or house deposits in Canada are usually between 5 - 10% of the property value, but there isn't a hard rule for what makes an adequate house deposit amount.
Canadians now have the all-new option of using a Deposit Rocket cash equivalent bond instead of making an offer to purchase a home with a cash deposit.
Our insurers' 'A' grade guarantee backs up your commitment to buy, making it safe for the seller.
Our fees start as a fraction of a percent of the deposit. For a quote, you can use our free Calculator.
What’s a house deposit vs a down payment?
A house deposit is essentially a down payment to the seller. Much like a down payment guarantees the bank you’ll pay your mortgage, a house or home deposit is a guarantee you’ll buy from the seller.
A house or home deposit is generally 5 - 10% of the value and a down payment is typically much more - up to 20%
A key difference between the deposit and down payment is their purpose in securing the confidence of the seller and the mortgage lender, respectively, about your financial ability to own a home. While a deposit tells the seller that you are determined to purchase the property, a down payment tells the bank about your capability to handle the mortgage expenses.
Is a larger house deposit better?
A larger house deposit makes more sense for home buyers in most situations.
A smaller house deposit can give the buyer more flexibility at the time of settlement, but in a hot housing market, a larger deposit often makes for a more competitive offer.
Deposit Rocket allows you to make a larger deposit on multiple listings without having to release your funds, sell your assets, or take out loans through closing. Home buyers with equity can instantly unlock a larger deposit with Deposit Rocket to secure a larger deposit. As funds do not change hands until closing, buyers can keep earning returns on their house deposit money until the settlement date, and since Deposit Rocket deposits are not loans, buyers need not worry about interest charges.
Is a deposit on a house refundable?
Not often.
When you’re buying a property in Canada, a deposit on your home is accompanied by an Agreement of Purchase and Sale (APS). When the deposit is paid and the APS is signed, you’re officially in a legally binding contract.
Now that the purchase has been processed, it is not a good idea to try and go back on your word - the seller may have grounds to sue. Unless you have put conditions on the deposit (i.e., the sale to go through only if the seller agrees to fix a door or a fence on the property) and the conditions have not been met, your deposit can be returned after both parties sign a release form.
Questions About Deposit Bonds
What is a home or house deposit bond?
Quite simply a deposit bond is a form of an insurance guarantee in lieu of a cash deposit on a home. It defers the need to use your cash up front, saving the hassle of loan applications, awkward family conversations, or credit card debt.
The use of deposit bonds have been a standard practice in the Australian real estate world for decades, and are newly available in Canada.
Just like with a traditional house deposit, the buyer pays the full purchase price at settlement.
Is bond deposit and cash deposit the same thing?
No, there are some inherent differences between a deposit bond and a cash deposit.
A cash deposit is typically done via a cashier’s cheque from a bank - which assures the seller you have a certain amount of cash ready and available for the transaction.
A deposit bond is, in essence, an insurance policy. When you take out a deposit bond, it gives the seller security knowing that the deposit (i.e., 10% of the property) will be paid to him/her in any circumstances where the deposit is forfeitable by the buyer.
A deposit bond allows the buyer to:
Continue to earn interest as their savings remain intact
Avoid expensive time delays and bridging loans
Make multiple offers with the same bond
What is Deposit Rocket?
Deposit Rocket™ is the all-new way to make an offer on your next home.
We help you unlock your equity and secure your deposit online, no banks, no stress and your deposit bond is emailed to your licensed realtor, INSTANTLY!
Deposit Rocket provides a bond that works as a cash equivalent instead of a certified cheque in the home buying process. It replaces the home or house deposit and makes the process faster, safer, and so much easier.
Deposit Rocket is backed by the Northbridge General Insurance Corporation rated “A” (excellent) by A.M. Best, “A-” (strong) by S&P, and “A” (good) by DBRS and are as secure for the Seller as a cash deposit/certified cheque.
Is Deposit Rocket a loan?
Deposit Rocket is a bond that acts as a cash equivalent in the home buying process. No money actually changes hands until settlement. Come settlement, the purchase price is paid in full, and the bond simply lapses. Same as it would with a traditional cheque.
A Deposit Rocket has a one-time cost that is calculated based on the deposit guarantee amount desired and the term required.It is not a loan extended to you and therefore, you won’t have to borrow any money or pay any interest!
So what’s so great about Deposit Rocket?
Our innovative approach is a low-cost alternative compared to other options such as overdrafts, bridge financing, or other short-term loans. It saves you the awkward borrowing of money from friends and family.
Deposit Rocket unlocks the equity in your current home or assets, so you do not have to tie up or secure a line of credit or deal with the bank or home appraisal fees.
Using a Deposit Rocket Guarantee also allows you to keep your money invested in the market so your investments keep earning you money until closing.
Quick Process
5-minute online application, instant issuance!
Convenient - No Loans!
No banks, bridge loans or borrowing from friends and family
No arranging & delivering certified cheques
Your money stays in the market
Can make as many offers, on as many houses, as needed, until you are the successful buyer - at no additional cost
Instead of making an offer to buy a home with a cash deposit, Canadians now have the all new alternative of using a Deposit Rocket Guarantee, if their deposit money is tied up in their home equity or liquid investments.
Deposit Rocket Guarantees are simply your ‘promise to pay’ the deposit amount, at closing.
Your promise is backed by our insurers ‘A’ rated guarantee, making it secure for the Seller.
We are willing to guarantee that you will provide the deposit amount upon closing, after we have verified that you have sufficient home equity or liquid investment to do so.
Deposit Rocket Guarantees are available from $10,000 to $100,000, for up-to 9 months.
Our five minute online system provides near instant approvals and your Deposit Rocket Guarantee is emailed to you and your licensed realtor.
How many offers can I make with my Deposit Rocket?
You may make as many offers, on as many houses, as needed, until you are the successful buyer - at no additional cost!
This is a huge benefit as a buyer - giving you the flexibility to make multiple offers on homes you adore.
Who qualifies for a Deposit Rocket?
Canadian residents
More than 18 years of age
Making an offer to purchase an owner-occupied residential property*,
Available in any province in Canada (except Quebec),
Utilizing a licensed Realtor
Must have sufficient home equity or liquid investments to qualify
*Note: Mortgage Helpers, such as renting out the basement is acceptable.
Are first-time home buyers eligible for Deposit Rocket?
Yes!
First-time home buyers with sufficient liquid investments are eligible for a Deposit Rocket OR your parents can apply as guarantor(s) if they have sufficient home equity. Don’t worry - it’s an easy process and no credit check, bank visits, or complex paperwork.
A good rule of thumb: Home equity or liquid investments are typically 1.5X the amount of the Deposit Rocket Guarantee amount.
How much does a Deposit Rocket cost?
The cost depends on the deposit amount and the term that is purchased.
Our fees start at less than 1% of the deposit amount. Please see our Fee Calculator for a quote.
Approval processing time varies from immediate, to 1-2 business days, depending on your application. Once approved, your Deposit Rocket is emailed to you and your licensed realtor immediately.
If you have sufficient equity in your home, your application will be approved instantly.
If you have been pre-approved for a mortgage, your application will be approved within hours.
If you qualify for a Deposit Rocket with liquid investments or your parents home equity, your application will typically be approved in 1-2 business days upon receipt of a completed application.
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Privacy Settings
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How It Works
How It Works
What is Deposit Rocket?
If you have equity tied up in your home or investments, Deposit Rocket will unlock your deposit amount instantly. It can also be used by first-time home buyers.
Deposit Rocket is a real estate deposit bond that guarantees the deposit amount until closing. The Deposit Rocket bond simply takes the place of the cash deposit required prior to the purchase of a property.
What are the benefits of Deposit Rocket for the Buyer?
The applicant(s), must have equity in their current home or liquid assets, in order to qualify.
First Time Home Buyers can also apply with their parents, utilizing their home equity.
What are the benefits of Deposit Rocket
Quick
5-minute online application, instant issuance!
Convenient
No Banks or bridge loans
No arranging & delivering certified cheques
Your Money stays in the market
Cost effective
No home appraisal
No Line of Credit applications
No investment breakage fees
Secure
Insured by Northbridge General Insurance Corporation rated “A” (excellent) by A.M. Best, “A-” (strong) by S&P, and “A” (good) by DBRS.
Antree Demakos
Antree Demakos, J.D., CEO of Legal-Line.ca, a federal non-profit organization providing Canadians with free legal help for over 25 years, says, "Deposit Rocket Guarantees provide home buyers with fast, online access to deposit funds which are backed by an 'A-rated' insurer. This ‘Guarantee’ is as secure for the Seller as receiving a certified cheque. We are excited to connect our four million annual users to this innovative and much-needed service."
In this privacy notice, we describe our collection, use, disclosure and processing of personal information that we collect online via our websites, as well as related to our products and services.
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Privacy Policy
In this privacy notice, we describe our collection, use, disclosure and processing of personal information that we collect online via our websites, as well as related to our products and services.
Overview of Our Collection and Use of Personal Information
This overview is intended to summarize key information about our information practices, which are further explained below. While the actual information we collect and our use of such personal information varies depending upon the nature of our relationship and interactions, the table below provides a general overview of the categories of personal information we collect and the purposes for which we use such information.
Categories of personal information we collect
Name, contact information and other identifiers: identifiers such as a real name, alias, address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
Customer records: paper and electronic customer records containing personal information, such as name, signature, physical characteristics or description, address, telephone number, passport number, driver’s license, bank account number, credit card number, debit card number, or any other financial information.
Protected classifications: characteristics of protected classifications under Canadian or federal law such as race, color, sex, age, religion, national origin, disability, citizenship status, and genetic information.
Commercial Information: including records of real property, products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.
Usage data: internet or other electronic network activity Information including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement.
Geolocation data: precise geographic location information about a particular individual or device.
Biometric information: physiological, biological or behavioral characteristics that can be used alone or in combination with each other to establish individual identity, imagery of the iris, retina, fingerprint, faceprint, hand, palm, vein patterns, and voice recordings, keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information. (to the extent permitted and subject to applicable laws)
Audio, video and other electronic data: audio, electronic, visual, thermal, olfactory, or similar information.
Employment history: professional or employment-related information.
Education information: education information and records.
Profiles and inferences: Inferences drawn from any of the information identified above to create a profile reflecting a resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.
How we use personal information
Providing support and services and operating our websites
Analyzing and improving our business
Personalizing content and experiences
Advertising, marketing and promotional purposes
Securing and protecting our business
Defending our legal rights
Auditing, reporting, corporate governance, and internal operations
Complying with legal obligations
Individual rights. Please see the Individual Rights and Choices section below for a description of the choices we provide and the rights you have regarding your personal information. If you are a Canadian resident, please be sure to review the section Additional information for Canadian Residents below for important information about the categories of personal information we collect and disclose and your rights under Canadian privacy laws.
Scope
This privacy notice describes, generally, how Deposit Rocket Inc., in our capacity as a ‘controller’ or a ‘business’ under applicable laws, handles and processes personal information related to:
The use our websites and associated services that link to this privacy notice, including www.depositrocket.ca and other websites controlled by Deposit Rocket Inc. (the “Websites”)
Our former, current and prospective clients
Individuals who communicate with us
Individuals who use our products and services (“Services”) and individuals whose personal information we receive in providing the Services
Our collection, use and disclosure and processing of personal information about individuals will vary depending upon the circumstances. This privacy notice is intended to describe our overall privacy and data protection practices. In some cases, different or additional notices about our data collection and processing practices may be provided and apply to our processing of certain personal information.
Personal information. In this privacy notice, our use of the term “personal information” includes other similar terms under applicable privacy laws—such as “personal data” and “personally identifiable information.” In general, personal information includes any information that identifies, relates to, describes, or is reasonably capable of being associated, linked or linkable with a particular individual.
Controller and Responsible Deposit Rocket Inc. Group Entities
When providing Services to clients, Deposit Rocket Inc. may act as a “service provider” or “processor” under applicable privacy and data protection laws. This means that we may receive or collect your personal information from our client. In this scenario, we will only process personal information on behalf of and subject to the instructions of our clients (who, from a privacy law perspective, are controllers or businesses with respect to the personal information we process on their behalf). Where we are acting as a “service provider” or “processor,” our clients’ privacy notices (and not this one) will apply to and control the processing of personal information.
Where we act in our capacity as a controller for personal information, for the purposes of the GDPR and other relevant applicable laws:
Our Websites. The Websites are controlled by Deposit Rocket Inc, unless a Website identifies (in its terms of use or otherwise) that it is controlled by another Deposit Rocket Inc. entity. Deposit Rocket Inc. group companies (as well as individual divisions of Deposit Rocket Inc.) may have their own websites with their own privacy notices, in which case this privacy notice will not apply to such websites unless such website provides a link to this privacy notice.
Websites and specific web pages linked from www.depositrocket.ca may be subject to separate terms of use (including separate privacy notices). The inclusion of a link to a third-party website does not imply endorsement of the linked site or service by us or our affiliates. These third-party websites will be governed by different terms of use (including privacy notices) and you are solely responsible for viewing and using each such website in accordance with the applicable terms of use. Deposit Rocket Inc. is not responsible for how your personal information is handled by such third-party websites.
Services and other activities. With respect to our Services and other business activities, in general, the Deposit Rocket Inc. group company with whom you engage is the controller for your personal information, together with Deposit Rocket Inc., the parent company for the Deposit Rocket Inc. group.
Cross-border Transfer
Deposit Rocket Inc. is a North American company and the data that we collect from you may be transferred to, accessed, processed or stored in, and subject to requests from law enforcement in, jurisdictions outside of your home jurisdiction, including Canada in which we or our service providers operate. Some of these jurisdictions, including the United States, may not provide equivalent levels of data protection as your home jurisdiction. We have established safeguards to protect personal information that is transferred to other countries, including appropriate contractual protections. For more information on the appropriate safeguards in place, please contact us using the details below.
Personal Information Collected
We collect personal information directly from individuals, automatically related to the use of the Services and Websites, and in some cases, from third parties (such as social networks, platform providers, payment processors, and operators of certain third-party services that we use). Generally, we collect your personal information on a voluntary basis. However, if you decline to provide certain personal information that is marked mandatory, you may not be able to access certain services or we may be unable to fully respond to your inquiry.
The personal information that we collect and process will vary depending upon the circumstances. For example, the personal information we may collect through our Websites includes:
Your name, postal address, email address, phone number, occupation and other contact information
Information regarding your interactions with us and related to your use of our Websites and Services
Interests you have in relation to our Services or our practice areas;
Information you may voluntarily submit to us by completing any form on our Websites
Information about your usage of our Websites and Services
We may also collect additional personal information in providing our Services, operating our business, and interacting with individuals in the course of our business, which may at times include “sensitive" information (otherwise known as “special categories of personal information” under the GDPR), such as health records or criminal conviction data. In these instances, we will provide specific data processing information to you regarding how we may process that data and what rights you may have regarding such processing.
Sources of personal information we collect. We may collect personal information directly from you, as well as automatically related to your use of our Websites and other services, as well as from third parties. For example, we collect personal information:
From any form you may complete and submit through our Websites, for example information collected from the "Apply Now" page of our Websites;
From the content of surveys that you may complete
From 'cookies' and other similar tools deployed on parts of our Websites that can only be accessed by authenticated users who are logged into the Website (for further information regarding cookies used on our Websites, please see Section 6 below)
when you provide information as a client in connection with us providing professional services to you
From other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected) and from other third parties.
Categories of personal information we collect. While the personal information we collect varies—as explained above—depending upon the nature of the services provided or used and our interactions with individuals, we may collect the following categories of personal information (subject to applicable legal requirements and restrictions):
Name, contact information and other identifiers: identifiers such as a real name, alias, address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
Customer records: paper and electronic customer records containing personal information, such as name, signature, physical characteristics or description, address, telephone number, education, current employment, employment history, social security number, tax ID, passport number, driver’s license or state identification card number, insurance policy number, bank account number, credit card number, debit card number, or any other financial or payment information, medical information, or health insurance information.
Protected classifications: characteristics of protected classifications under Canadian or federal law such as race, color, sex, age, religion, national origin, disability, citizenship status, and genetic information.
Commercial Information: including records of real property, products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.
Usage data: internet or other electronic network activity Information including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement.
Geolocation data: precise geographic location information about a particular individual or device.
Biometric information: physiological, biological or behavioral characteristics that can be used alone or in combination with each other to establish individual identity, including DNA, imagery of the iris, retina, fingerprint, faceprint, hand, palm, vein patterns, and voice recordings, keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information. (to the extent permitted and subject to applicable laws).
Audio, video and other electronic data: audio, electronic, visual, thermal, olfactory, or similar information such as, CCTV footage, photographs, and call recordings.
Employment history: professional or employment-related information.
Education information: education information and records.
Profiles and inferences: Inferences drawn from any of the information identified above to create a profile reflecting a resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.
Purposes and Legal Bases for Processing Personal Information
Certain laws, including the GDPR, required that we inform you of the legal bases for our processing of your personal information. Pursuant to the GDPR (and other relevant laws), we process personal information for the following legal bases:
Performance of contract: to perform contracts that you may have with us (for example if you use our Services)
Compliance with laws: to comply with our legal obligations
Our legitimate business interests: in furtherance of our legitimate business interests including:
o to facilitate your participation in interactive features you may choose to use on our Websites and personalize your experience on the Websites by presenting content tailored to you
o to correspond with you, notify you of events or changes to our service, or otherwise respond to your queries and requests for information, which may include marketing to you
o for the purposes of providing professional services to you via Deposit Rocket Inc. applications; such services will be subject to additional terms and conditions of use including privacy
o for data analysis, audits, fraud monitoring and prevention, and developing new products, enhancing, improving or modifying our Websites, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities
o to protect and defend our legal rights and interests and those of third parties
With your consent: Where applicable laws require that we obtain your consent to collect and process your personal information, we will obtain your consent accordingly. When we obtain your consent, the GDPR (where it applies) and other applicable laws give you the right to withdraw your consent. You can do this at any time by contacting us using the details at the end of this privacy notice. In some jurisdictions, your use of the Websites may be taken as implied consent to the collection and processing of personal information as outlined in this privacy notice.
Purposes for using personal information. While the purposes for which we may process personal information will vary depending upon the circumstances, in general we use personal information for the purposes set forth below. Where GDPR or other relevant laws apply, we have set forth the legal bases for such processing (see above for further explanation of our legal bases) in parenthesis.
Providing support and services: including to provide our Services, operate our Websites, applications and online services; to communicate with you about your access to and use of our Services; to respond to your inquiries; to provide troubleshooting, fulfill your orders and requests, process your payments and provide technical support; and for other customer service and support purposes. (Legal basis: performance of our contract with you; and our legitimate interests)
Analyzing and improving our business: including to better understand how users access and use our Services and Websites, to evaluate and improve our Websites, Services and business operations, and to develop new features, offerings and services; to conduct surveys and other evaluations (such as customer satisfaction surveys); and for other research and analytical purposes. (Legal basis: our legitimate business interests)
Personalizing content and experiences: including to tailor content we send or display on our websites and other Services; to offer location customization and personalized help and instructions; and to otherwise personalize your experiences. (Legal basis: our legitimate business interests and/or with your consent)
Advertising, marketing and promotional purposes: including to reach you with more relevant ads and to evaluate, measure and improve the effectiveness of our ad campaigns; to send you newsletters, offers or other information we think may interest you; to contact you about our Services or information we think may interest you; and to administer promotions and contests. (Legal basis: our legitimate business interests and/or with your consent)
Securing and protecting our business: including to protect and secure our business operations, assets, Services, network and information and technology resources; to investigate, prevent, detect and take action regarding fraud, unauthorized access, situations involving potential threats to the rights or safety of any person or third party, or other unauthorized activities or misconduct (Legal basis: our legitimate business interests and/or compliance with laws)
Defending our legal rights: including to manage and respond to actual and potential legal disputes and claims, and to otherwise establish, defend or protect our rights or interests, including in the context of anticipated or actual litigation with third parties. (Legal basis: our legitimate business interests and/or compliance with laws)
Auditing, reporting, corporate governance, and internal operations: including relating to financial, tax and accounting audits; audits and assessments of our operations, privacy, security and financial controls, risk, and compliance with legal obligations; our general business, accounting, record keeping and legal functions; and related to any actual or contemplated merger, acquisition, asset sale or transfer, financing, bankruptcy or restructuring of all or part of our business. (Legal basis: our legitimate business interests and/or compliance with laws)
Complying with legal obligations: including to comply with the law, our legal obligations and legal process, such warrants, subpoenas, court orders, and regulatory or law enforcement requests. (Legal basis: our legitimate business interests and/or compliance with laws)
Aggregate and de-identified information. We may de-identify personal information and create anonymous and aggregated data sets and reports in order to assess, improve and develop our business, products and services, prepare benchmarking reports on our industry and for other research, marketing and analytics purposes.
Disclosure of Personal Information
We disclose the personal information we collect as set forth in this section.
A. Purposes for Which We Disclose Personal Information
Deposit Rocket Inc. may disclose your personal information to any Ai Organization Inc. group company for the uses and purposes set out above, including for marketing the products and services offered by other businesses across the Ai Organization Inc. group (subject to applicable laws). We may also disclose your personal information for the following reasons:
To third party service providers such as entities providing customer service, email delivery, auditing, hosting our website and other services
To third parties involved with events that you register for, to facilitate your participation in those events
If we are obliged to disclose your personal information under applicable law or regulation, which may include laws outside your country of residence
In order to enforce or apply our Website terms of use, or to protect the rights, privacy, safety or property of Deposit Rocket Inc., our clients, affiliates or other parties
Subject to applicable laws, to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence
In connection with the planning, due diligence and implementation of commercial transactions, including a reorganization, merger, sale of all or a portion of our assets, a joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings)—in such cases, your personal information will be transferred to the acquiring entity
In accordance with the separate terms and conditions of use that may apply to you or with your explicit consent.
We request those external service providers to implement and apply security safeguards to ensure the privacy and security of your personal information. These third parties have agreed to confidentiality restrictions and to use of any personal information we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us.
Aggregate and de-identified information. We may share aggregate or de-identified information, which does not identify and is not linked or linkable to a particular individual, with third parties for research, marketing, analytics and other purposes
B. Categories of Personal Information Disclosed.
Certain privacy laws require that we disclose the categories of Personal Information that we have disclosed for a business purpose as well as the categories that we have “sold”. Please review the descriptions of the categories of personal information under the Personal Information Collected section above, for further descriptions of each category of personal information.
Disclosed for a business purpose. In general, we may disclose the following categories of personal information in support of our business purposes identified above:
Name, contact information and other identifiers
Customer records
Protected classifications
Commercial Information
Usage data
Geolocation data
Biometric information
Audio, video and other electronic data
Employment history
Education information
Profiles and inferences
Categories of personal information sold. While we do not disclose personal information to third parties in exchange for monetary compensation from such third parties, we do disclose or make available personal information to third parties, in order to receive certain services or benefits from them, such as when we allow third party tags to collect information such as browsing history on our Websites, in order to improve and measure our ad campaigns.
Cookies and Tracking
Our Websites may use first party and third-party cookies, pixel tags, plugins and other tools to gather device, usage and browsing information when users visit our Websites or use our online services. For instance, when you visit our Websites, our server may record your IP address (and associated location information) and other information such as the type of your internet browser, your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, and the pages you view and links you click on our Websites, as well as date and time stamps associates with your activities on our Websites.
We use the information for security purposes, to facilitate navigation, to personalize and improve your experience while using the Websites, to improve and measure our advertising campaigns and to better reach users with relevant advertising both on our Websites and on third party websites. We also gather statistical information about use of the Websites in order to continually improve their design and functionality, understand how they are used and assist us with resolving questions regarding them. Our Cookie Notice contains further information about our use of cookies. You can manage how your preferences regarding cookies set by this Website, using our cookie preference manager.
Cookies. Cookies are small text files that a website transfers to your hard drive to store and sometimes collect information about your usage of websites, such as time spent on the websites, pages visited, language preferences, and other anonymous traffic data. You can control the way in which cookies are used by altering your browser settings. You may refuse to accept cookies by activating the setting on your browser that allows you to reject cookies. However, if you select such a setting, this may affect the functioning of our Websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access or log on to our Websites.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org . For more information about the use of cookies on our Websites and your choices regarding the placement of cookies, please see our Cookie Notice.
Pixel tags and other similar technologies. Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Websites to, among other things, track the actions of users of the Websites (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Websites and response rates. We and our service providers also use pixel tags in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Log files. Most browsers collect certain information, such as your IP address, device type, screen resolution, operating system version and internet browser type and version. This information is gathered automatically and stored in log files.
Third Party Analytics Tools. Our Websites use automated devices and applications operated by third parties (e.g., Google Analytics), which use cookies and similar technologies to collect and analyze information about use of the Websites and report on activities and trends. Please see our Cookie Notice for more information.
Do-Not-Track signals. Please note that our Websites do not recognize or respond to any signal which your browser might transmit through the so-called 'Do Not Track' feature your browser might have. If you wish to disable cookies on our Websites, you should not rely on any 'Do Not Track' feature your browser might have.
Interest-based Advertising
On some of our websites, we may work with third-party ad networks, analytics companies, measurement services and others (“third-party ad companies”) to display advertising on our Websites and to manage our advertising on third-party sites, mobile apps and online services. We and these third-party ad companies may use cookies, pixels tags and other tools to collect information on our Websites (and on third-party sites and services), such as browsing history, IP address, device ID, cookie and advertising IDs, and other identifiers, general location information and, with your consent, your device’s geolocation information; we and these third-party ad companies use this information to provide you more relevant ads and content and to evaluate the success of such ads and content.
You can manage how your preferences regarding third party ad company cookies set by this Website, using our cookie preference manager.
Please see our Cookie Notice for information about the third parties we may work with to display targeted ads on third-party sites and to measure the success of our marketing and campaigns. You may also obtain more information about targeted or “interest-based advertising” and opt-out of many ad networks at the industry websites below:
Deposit Rocket Inc. has implemented technical and organizational security measures to protect the personal information we collect. Despite this, the security of the transmission of information via the Internet cannot always be guaranteed and you acknowledge this in your access and use of our Websites. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Contact & Comments" section below.
Individual Rights and Choices
Marketing. You may opt out from receiving marketing-related communications from us on a going-forward basis by contacting us or by using the unsubscribe mechanism contained in each email. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out
Access, amendment and deletion. You may request to review, make amendments, have deleted or otherwise exercise your rights, under applicable privacy laws, over your personal information that we hold, subject to certain limitations under applicable law.
We take steps in accordance with applicable legislation to keep your personal information accurate, complete and up-to-date.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.
To exercise your rights please contact us using the contact information below. Subject to legal and other permissible considerations, we will make reasonable efforts to honour your request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
Additional information for certain jurisdictions. Deposit Rocket Inc. is committed to respecting the privacy rights of individuals under all privacy laws applicable to us. Some privacy laws require that we provide specific information about individual rights to applicable consumers, which we have set forth at the end of this Notice:
Canadian: if you are a Canadian resident, you have certain rights, under Canadian privacy laws, regarding your personal information as set forth below, in the Additional Information for Certain Jurisdictions section.
Retention Period
We will retain your personal information for the period necessary to fulfill the purposes outlined in this privacy notice unless a longer retention period is required or permitted by law. We may retain personal information for longer where required by our regulatory obligations, professional indemnity obligations or where we believe it is necessary to establish, defend or protect our legal rights and interests or those of others. With respect to the data and files we handle as a processor, we retain this personal information in accordance with our clients’ instructions.
Children and Minors
The Websites and Services are not directed to individuals under the age of sixteen (16), and we do not knowingly collect personal information from minors under the age of 16.
Changes to our Privacy Notice
From time to time, we may change our Privacy Notice. The effective date set forth at the indicates the last time this Privacy Notice was revised. Checking this effective date allows you to determine whether there have been changes since the last time you reviewed the notice. We will notify you of changes to this privacy notice by posting the revised privacy notice on our Websites.
Additional Information for Residents in Certain Jurisdictions
In this section, we set forth additional information, as required under applicable privacy laws in certain jurisdictions.
A. Canadian Residents
In this section, we provide information for Canadian residents, as required under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act, which requires that we provide Canadian residents certain specific information about how handle their personal information, whether collected online or offline. This section does not address or apply to our handling of:
Publicly available information made lawfully available by state or federal governments
Personal information we collect about job applicants, independent contractors, or current or former full-time, part-time and temporary employees and staff, officers, directors or owners of Deposit Rocket Inc.
Personal information about individuals acting for or on behalf of another company, to the extent the information relates to our transactions with such company, products or services that we receive from or provide to such company, or associated communications or transactions (accept that such individuals have the right to opt-out of any sale of their personal information and to not be subject to any discrimination for exercising such right)
Categories of personal information that we collect and disclose. Our collection, use and disclosure of personal information about a Canadian resident will vary depending upon the circumstances and nature of our interactions or relationship with such resident. The table below sets out generally the categories of personal information (as defined by the PIPEDA) about Canadian residents that we collect, sell, and disclose to others for a business purpose. We collect these categories of personal information from the sources described in the Personal information we may collect section above, and for the purposes described in the Purposes for which we use personal information section above.
Rights of Canadian residents. Canadian law grants Canadian residents certain rights and imposes restrictions on particular business practices as set forth below.
Initial Notice: We are required to notify Canadian residents, at or before the point of collection of their personal information, the categories of personal information collected and the purposes for which such information is used.
Request to Delete: Canadian residents have the right to request deletion of their personal information that we have collected about them and to have such personal information deleted, except where an exemption applies. We will respond to verifiable requests received from Canadian residents as required by law.
Request to Know: Canadian residents have the right to request and, subject to certain exemptions, receive a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance. Canadian residents also have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the:
o categories of personal information collected;
o categories of sources of personal information;
o business and/or commercial purposes for collecting and selling their personal information;
o categories of third parties/with whom we have disclosed or shared their personal information;
o categories of personal information that we have disclosed or shared with a third party for a business purpose;
o categories of personal information collected; and
o categories of third parties to whom the residents’ personal information has been sold and the specific categories of personal information sold to each category of third party.
Canadian residents may make a Request to Know up to twice every 12 months. We will respond to verifiable requests received from Canadian residents as required by law.
Right to non-discrimination: The PIPEDA prohibits discrimination against Canadian residents for exercising their rights under the PIPEDA. Discrimination may exist where a business denies or provides a different level or quality of goods or services, or charges (or suggests that it will charge) different prices, rates, or penalties on residents who exercise their PIPEDA rights, unless doing so is reasonably related to the value provided to the business by the residents’ data.
Financial incentives: A business may offer financial incentives for the collection, sale or deletion of Canadian residents’ personal information, where the incentive is not unjust, unreasonable, coercive or usurious, and is made available in compliance with applicable transparency, informed consent, and opt-out requirements. Canadian residents have the right to be notified of any financial incentives offers and their material terms, the right to opt-out of such incentives at any time, and may not be included in such incentives without their prior informed opt-in consent. We do not offer any such incentives at this time.
Submitting Requests. Do-Not-Sell (Opt-out) Requests, Requests to Know, and Requests to Delete may be submitted:
We will respond to verifiable requests received from Canadian residents as required by law.
Right to restriction of processing: You have the right to obtain from us restriction of processing your personal information. In this case, the respective data will be marked and only be processed by us for certain purposes. This right can only be exercised where:
o the accuracy of your personal information is contested, to allow us to verify its accuracy; or
o the processing is unlawful, but you do not want the personal information erased; or
o it is no longer needed for the purposes for which it was collected, but you still need it to establish, exercise or defend legal claims; or
o you have exercised the right to object, and verification of overriding grounds is pending.
We can continue to use your personal information following a request for restriction, where:
o we have your consent; or
o to establish, exercise or defend legal claims; or
o to protect the rights of another natural or legal person.
Right to data portability: You have the right to receive the personal information concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another entity without hindrance from us, but in each case only where the processing is (a) based on your consent or on the performance of a contract with you, and (b) also carried out by automated means.
Right to object: You have the right to object at any time to any processing of your personal information which has our legitimate interests as its legal basis. You may exercise this right without incurring any costs. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms. The right to object does not exist, in particular, if the processing of your personal information is necessary to take steps prior to entering into a contract or to perform a contract already concluded.
Right to object to our use of your personal information for direct marketing purposes: You can request that we change the manner in which we contact you for marketing purposes. You can request that we do not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
Right to withdraw consent: if you have given us your consent for the processing of your personal information, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint with your local supervisory authority: You have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information. We ask that you please attempt to resolve any issue with us first, although you have a right to contact your supervisory authority at any time.